Effective Date: February 2025
Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website (the “Site”) or purchase our products.
By using this Site, you agree to the practices described below.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
When you place an order, register, or contact us, we may collect:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information
- Order history
Payment details are processed securely through third-party payment processors. We do not store full credit card numbers on our servers.
B. Automatically Collected Information
When you visit our Site, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website
This data helps us improve website performance and user experience.
C. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Improve website functionality
- Personalize your experience
- Analyze traffic and usage patterns
- Support marketing and advertising efforts
You may disable cookies through your browser settings, though some features of the Site may not function properly.
2. How We Use Your Information
We use the collected information to:
- Process and fulfill orders
- Provide customer support
- Respond to inquiries
- Send order confirmations and shipping updates
- Improve website functionality
- Send promotional emails (if you opt in)
- Comply with legal obligations
We do not sell your personal information to third parties.
3. Mobile Messaging & Marketing Communications
If you opt into SMS or email communications:
- Standard message and data rates may apply
- You may unsubscribe at any time
- To opt out of SMS, reply “STOP.”
- To unsubscribe from emails, click the unsubscribe link in any message
Participation is voluntary.
4. Sharing of Information
We may share your information with trusted third parties only when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Customer support platforms
- Marketing service providers
- Legal authorities (when required by law)
These third parties are required to protect your information and use it only for authorized purposes.
5. Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal information.
While we take reasonable steps to safeguard data, no online transmission or storage system can be guaranteed 100% secure.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.
We encourage you to review their privacy policies before submitting any personal information.
7. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders
- Provide customer service
- Comply with legal obligations
- Resolve disputes
When no longer required, data is securely deleted or anonymized.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request the deletion of your data
- Withdraw consent to marketing communications
To exercise these rights, contact us using the information below.
9. Children’s Privacy
This Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.
If we become aware that such information has been collected, we will delete it promptly.
10. International Users
If you access this Site from outside the country where our servers are located, your information may be transferred and processed in accordance with applicable laws.
By using the Site, you consent to this transfer.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Continued use of the Site after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Email: contact@customercs.com
Phone: +1 (925) 231-0148
We are committed to protecting your privacy and maintaining your trust.